http://www.opineconsulting.com/bad-customer-service-is-dead/ Advises corporate and government clients globally on strategic marketing, innovation and service management Sun, 09 Jan 2011 21:08:36 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://www.opineconsulting.com/bad-customer-service-is-dead/comment-page-1/#comment-39 Simon Kirby Sat, 08 May 2010 22:07:03 +0000 http://www.opineconsulting.com/?p=515#comment-39 On reflection, rumours of the death of bad service are greatly exaggerated. But the point still stands that the reputational cost of bad service is now logarithmically more than a decade ago. Good luck with your friends at Techguys and First Capital Connect btw! On reflection, rumours of the death of bad service are greatly exaggerated. But the point still stands that the reputational cost of bad service is now logarithmically more than a decade ago. Good luck with your friends at Techguys and First Capital Connect btw!

]]> http://www.opineconsulting.com/bad-customer-service-is-dead/comment-page-1/#comment-38 Stephen Sat, 08 May 2010 21:04:32 +0000 http://www.opineconsulting.com/?p=515#comment-38 I wish it was true. I know that businesses that offer great customer service offline are also very sensitive to their online reputation. Unfortunately, my recent experience is that businesses that have poor offline customer service don't tend to care too much about (or even be aware of) their online reputation. I wish it was true. I know that businesses that offer great customer service offline are also very sensitive to their online reputation. Unfortunately, my recent experience is that businesses that have poor offline customer service don’t tend to care too much about (or even be aware of) their online reputation.

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