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	<title>Opine Consulting &#187; Service innovation</title>
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	<link>http://www.opineconsulting.com</link>
	<description>Advises corporate and government clients globally on strategic marketing, innovation and service management</description>
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		<title>Innovation to manage government health service demand</title>
		<link>http://www.opineconsulting.com/innovation-to-manage-government-health-service/</link>
		<comments>http://www.opineconsulting.com/innovation-to-manage-government-health-service/#comments</comments>
		<pubDate>Wed, 05 May 2010 01:30:05 +0000</pubDate>
		<dc:creator>Simon Kirby</dc:creator>
				<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Service innovation]]></category>
		<category><![CDATA[Health service]]></category>
		<category><![CDATA[Innovation]]></category>

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		<description><![CDATA[This is an excellent government customer service innovation from Singapore.  If you need to go to a health clinic, it's useful to know how long you need to wait.  By giving customers this information, clinics can cut costs by smoothing out service demand peaks.

<br><p style="margin-top:10px;">Related posts:<ol><li><a href='http://www.opineconsulting.com/government-innovation-and-participatory-budgets/' rel='bookmark' title='Permanent Link: Government innovation and participatory budgets'>Government innovation and participatory budgets</a></li>
<li><a href='http://www.opineconsulting.com/how-service-teams-can-inspire-product-innovation/' rel='bookmark' title='Permanent Link: How service teams can inspire product innovation'>How service teams can inspire product innovation</a></li>
<li><a href='http://www.opineconsulting.com/new-utility-service-challenges/' rel='bookmark' title='Permanent Link: New utility customer service challenges'>New utility customer service challenges</a></li>
</ol>]]></description>
			<content:encoded><![CDATA[<p>This is an excellent government customer service innovation from Singapore.</p>
<p>If you need to go to a health clinic, it&#8217;s useful to know how long you need to wait.  By giving customers this information, clinics can cut costs by smoothing out service demand peaks.</p>
<p><a title="Singapore health map" href="http://he.ecitizen.gov.sg/hecorp/qwatch.aspx?id=646" target="_blank"><img class="aligncenter size-full wp-image-507" title="Singapore map" src="http://www.opineconsulting.com/wp-content/uploads/2010/05/Singapore-map.jpg" alt="" width="556" height="386" /></a></p>
<ol>
<li>Check the clinic map  (<a title="Singapore health map" href="http://he.ecitizen.gov.sg/hecorp/qwatch.aspx?id=646" target="_blank">here</a>, or click on the map image).</li>
<li>Click a red circle to see a live webcam of the queue at the clinic.</li>
<li>Click a yellow triangle to see average and peak queue data.</li>
</ol>


<br><p style="margin-top:10px;">Related posts:<ol><li><a href='http://www.opineconsulting.com/government-innovation-and-participatory-budgets/' rel='bookmark' title='Permanent Link: Government innovation and participatory budgets'>Government innovation and participatory budgets</a></li>
<li><a href='http://www.opineconsulting.com/how-service-teams-can-inspire-product-innovation/' rel='bookmark' title='Permanent Link: How service teams can inspire product innovation'>How service teams can inspire product innovation</a></li>
<li><a href='http://www.opineconsulting.com/new-utility-service-challenges/' rel='bookmark' title='Permanent Link: New utility customer service challenges'>New utility customer service challenges</a></li>
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