I don’t often post other peoples’ content. But I thought this was such a great presentation about why “online” continues to be a disruptive technology. It encompasses beautifully why putting “eLipstick” on the pig of a fragmented legacy organisation doesn’t meet customers’ service and experience expectations.

Logical frameworks are wonderful for shaping new ideas and explaining innovation to corporate sponsors, venture capitalists, bank managers and spouses. This article explains the seven questions you need to answer to test the potential of a new innovation.