My WIRED magazine subscription got delivered on the same day as my iPad. I still haven’t opened the paper version. I know several entrepreneurs whose attempts to charge for online content succeeded about as well as King Canute’s wave management. iPad apps might possible turn the tide against free content because the experience is so good.

Logical frameworks are wonderful for shaping new ideas and explaining innovation to corporate sponsors, venture capitalists, bank managers and spouses. This article explains the seven questions you need to answer to test the potential of a new innovation.

A folding plug won the Brit Insurance Design Awards in the UK this week. As gadgets get smaller, Britain has the largest plug in the world. The traditional British plug was invented in 1946. Why did it take 64 years to invent a better one? More importantly, why didn’t any of the rest of us have that idea?

In March 1876, the New York Times trumpeted the birth of the home entertainment industry. It would be powered by the telephone. It (mostly) never happened. Exactly 134 years later Facebook became the most visited website in the USA, pulling in more visitors than Google. There’s a connection between these facts. We’re learning what the web is really for.

Investing in customer insight but cutting customer contact makes no sense. Service teams have huge emotional investment in putting right the things that cause customers angst. They should be central to strategic product and service innovation.

The iPhone is one of the least usable phones for sending text and email but gets the highest consumer satisfaction of any smartphone. Why? It’s designed around experience not features.