What is about advanced capitalism that reproduces primitive Soviet-style customer service experiences? what bank wouldn’t want to help a valued customer stressing out about her lost payment cards and personal data. Or so we thought. Five reasons why call centres end up failing.
Articles dealing with Banking
Banking customer service. The old oxymoron
May 23rd, 2010 by Simon Kirby · No Comments yet - click here to leave yours
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Topics: Banking · Customer service |
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Raping the poor
February 20th, 2010 by Simon Kirby · 1 Comment so far - click here to leave yours
“Payday loans” are poisonously expensive debt wrapped in sugar-coated brand and service for poor and desperate people. A constant or frequent loan at 2500% APR is the financial equivalent of a crack addiction.
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Topics: Banking · Financial services |
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