This is an excellent government customer service innovation from Singapore. If you need to go to a health clinic, it’s useful to know how long you need to wait. By giving customers this information, clinics can cut costs by smoothing out service demand peaks.

Government is a Seventeenth Century machine, with late Twentieth Century middleware operating in a sceptical Twenty-First Century environment.  To solve its (our?) public expenditure challenge needs solutions that do more with less, and not less with less.  Getting those solutions imagined, designed and implemented is going to need a different way of doing things.
Public policy [...]