Tag: Innovation

Is iPad the end of free content?

My WIRED magazine subscription got delivered on the same day as my iPad. I still haven’t opened the paper version. I know several entrepreneurs whose attempts to charge for online content succeeded about as well as King Canute’s wave management. iPad apps might possible turn the tide against free content because the experience is so good. … Read More

How to have disruptive ideas

A folding plug won the Brit Insurance Design Awards in the UK this week. As gadgets get smaller, Britain has the largest plug in the world. The traditional British plug was invented in 1946. Why did it take 64 years to invent a better one? More importantly, why didn’t any of the rest of us have that idea? … Read More

The Attention Arms Race

If we measured customer attention like Gross Domestic Product, we’d know we were in trouble. Advertising, promotion and information are locked in an inflationary spiral as too much data chases too few eyeballs. Per capita, ‘Gross Domestic Attention’ (let’s call it GDA) is falling off a cliff. Thinking about the SEO arms race, is making me get very clear that imagination is worth more than cash. … Read More

Government innovation and participatory budgets

Government is a Seventeenth Century machine, with late Twentieth Century middleware operating in a sceptical Twenty-First Century environment.  To solve its (our?) public expenditure challenge needs solutions that do more with less, and not less with less.  Getting those solutions … Read More

How service teams can inspire product innovation

Investing in customer insight but cutting customer contact makes no sense. Service teams have huge emotional investment in putting right the things that cause customers angst. They should be central to strategic product and service innovation. … Read More