What is about advanced capitalism that reproduces primitive Soviet-style customer service experiences? what bank wouldn’t want to help a valued customer stressing out about her lost payment cards and personal data. Or so we thought. Five reasons why call centres end up failing.
Banking customer service. The old oxymoron
May 23rd, 2010 by Simon Kirby · No Comments yet - click here to leave yours
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Topics: Banking · Customer service |
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