10 management truths for the web age

I don’t often post other peoples’ content.

But I thought this was such a great presentation about why “online” continues to be a disruptive technology.

It encompasses beautifully why putting “eLipstick” on the pig of a fragmented legacy organisation doesn’t meet customers’ service and experience expectations.

About Simon Kirby

Digital strategist, CX advisor and agile Product Owner. My core expertise is aligning the political, strategic and human factors that determine the success of digital, CX and innovation projects. Doing that helps organisations deliver better experiences, happier customers, distinctive propositions and improved commercial bottom-line

2 Responses to 10 management truths for the web age

  1. Lisa Welchman says:

    Hi. Thanks for posting this. I’m glad you found it useful. I like the term “eLipstick.” Does that mean we can say “eLipstick on digi-pig?” Cheers. Lisa

    • Simon Kirby says:

      Hi Lisa,
      The financial markets in Europe are burning down today. But your comment made me smile! Thank you!


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