But I thought this was such a great presentation about why “online” continues to be a disruptive technology.
It encompasses beautifully why putting “eLipstick” on the pig of a fragmented legacy organisation doesn’t meet customers’ service and experience expectations.
Digital strategist, CX advisor and agile Product Owner. My core expertise is aligning the political, strategic and human factors that determine the success of digital, CX and innovation projects. Doing that helps organisations deliver better experiences, happier customers, distinctive propositions and improved commercial bottom-line
Hi. Thanks for posting this. I’m glad you found it useful. I like the term “eLipstick.” Does that mean we can say “eLipstick on digi-pig?” Cheers. Lisa
Hi. Thanks for posting this. I’m glad you found it useful. I like the term “eLipstick.” Does that mean we can say “eLipstick on digi-pig?” Cheers. Lisa
Hi Lisa,
The financial markets in Europe are burning down today. But your comment made me smile! Thank you!
Best
Simon