Innovation to manage government health service demand

This is an excellent government customer service innovation from Singapore.

If you need to go to a health clinic, it’s useful to know how long you need to wait.  By giving customers this information, clinics can cut costs by smoothing out service demand peaks.

  1. Check the clinic map  (here, or click on the map image).
  2. Click a red circle to see a live webcam of the queue at the clinic.
  3. Click a yellow triangle to see average and peak queue data.

About Simon Kirby

Digital strategist, CX advisor and agile Product Owner. My core expertise is aligning the political, strategic and human factors that determine the success of digital, CX and innovation projects. Doing that helps organisations deliver better experiences, happier customers, distinctive propositions and improved commercial bottom-line

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